Privacy Policy - sofapoint.in

1. Introduction
Welcome to Sofa Point (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website sofapoint.in or contact us for our products and services. By using our website, you agree to the terms of this policy.

2. Information We Collect
We may collect the following types of information:
– Personal Information: Name, phone number, email address, and delivery address — provided when you place an order, fill a contact form, or reach out via WhatsApp or social media.
– Business Information: GSTIN and business name, if applicable, for invoice generation.
– Usage Data: Information about how you interact with our website, including pages visited, time spent, and device/browser details.
– Communication Data: Messages or inquiries sent to us via email, WhatsApp, Instagram, or other channels.

3. How We Use Your Information
We use the information we collect to:
– Process and fulfil your orders and deliver products to your location
– Generate GST-compliant invoices for purchases
– Respond to your enquiries, questions, and requests
– Send you updates about your order status
– Improve our website, products, and customer service
– Send promotional messages (only if you have opted in)

4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
– Delivery Partners: We may share your name and delivery address with logistics or transport partners to fulfil your order.
– Legal Compliance: If required by law or government authority, we may disclose your information to comply with applicable legal obligations.
– Business Operations: Service providers who assist us in running our website or business (e.g., hosting providers), bound by confidentiality obligations.

5. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can choose to disable cookies through your browser settings; however, some features of the site may not function properly as a result.

6. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g., GST records as mandated by Indian tax regulations). After this period, your data will be securely deleted or anonymised.

8. Your Rights
You have the right to:
– Access the personal information we hold about you
– Request correction of any inaccurate information
– Request deletion of your personal data (subject to legal obligations)
– Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below.

9. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

10. Children’s Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us so we can take appropriate action.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Sofa Point
Nangloi, New Delhi, India
Website: sofapoint.in
Email: [sofapoint07@gmail.com